A. When you log into ECC, you will be prompted to answer a few short questions so that we can customize the ideal courses for your role. You will then be re-directed to a new screen that shows your personalized list of recommended courses. This screen will become your new landing page when you go to the site.
A. Yes. You can change your role settings under the Profile icon at the top.
A. Yes. The library lists all courses for all roles and can always be accessed by selecting the “Library” tab at the top.
A. Click on the “Library” tab at the top to search for additional courses. To return to your recommended courses, click on the “My training” tab at the top
A. All Instructors and/or Training Managers need the appropriate permission on ECC, to open classes for enrollment by students. To request the Training Manager class scheduling permission, click here and complete the web form. Once approved, you will see an option named “Admin Dashboard” under the Profile icon in the top right hand corner of the Home page.
A. Yes, you need to request Advanced Training Manager permission. To request the Advanced Training Manager class scheduling permission, click here and complete the web form. Once approved, you will see an option named “Admin Dashboard” under the Profile icon in the top right hand corner of the Home page.
A. Yes. Everyone would need the Training Manager permission to add classes to the schedule. Follow the steps in the questions above to request permission.
A. To open a class for registration, you must first request the class scheduling permission. Follow the steps in the questions above. Once permission has been granted and you can access the “Admin Dashboard”. You can follow step-by-step instructions on how to schedule a class here.
A. For information on how to deliver an instructor-led class (ILT) in ECC, click here.
A. For information on how to book lab servers directly in ECC, click here.
A. While reviewing the ECC website Library, you can click on the “Enroll” button from the Course Details page for the class you wish to attend. If the class is private, the instructor must distribute a direct link to enroll in that particular scheduled class. You will receive an email confirming you are enrolled in that class.
A. Users without qualified accounts can only attend classes if invited by the instructor. Users need to acquire a direct link to the class page from the instructor and must have a working MyCitrix Account, which can be obtained here. A partner/employee account is not required in this circumstance to participate.
A. You will need to go to the course details page for the instructor-led class. You can search in the Library or go to your Dashboard (if you previously enrolled in the course). Click on the View On-demand tab located in the middle of the page. Once you select the class date, you will be directed to the class details page. You can launch the recording from that screen as well as access any class and course materials. Detailed instructions can be found here. Note: Please allow time to have the recording uploaded once the class completes.
A. Yes, from the ECC Admin Dashboard under schedules, you will be able to review the status of the lab as well as who has enrolled.
A. Yes, the new system will provide accounts for Citrix Cloud as well if applicable to the lab scheduled.
A. Yes, a calendar modal will appear once you enroll in the class. Select the calendar option you prefer and download and save the .ics file into your calendar. You can always find an “Add to calendar” link next to the “Withdraw” button on the Course Details page for any class in which you are enrolled. You will also find it located in the drop-down menu on your Dashboard for the class under the Enrolled tab. If you withdraw from the class, the “Add to Calendar” link will disappear. Please note: any updates or changes to the class schedule will not be reflected in previously downloaded calendar invites and will need to be downloaded again to reflect the changes. You can follow step-by-step instructions on how to schedule a class here.
A. Make sure you are logged in to your email client (Yahoo, Outlook, etc.) before downloading the calendar invite.
A. Yes. Look up the schedule under the Schedules tab. You can find an “Add to Calendar” link in the drop down menu next to the class schedule.
A. A list of all the courses you have Enrolled in, In Progress and Completed. All Resources for instructor-led classes you have enrolled in will be live in your Dashboard starting the first day of each class. On-demand classes that you previously launched can be re-launched from the Dashboard as well.
A. Yes. To see a list of all the students that enrolled in a class, in the Admin Dashboard, select the “Enrollments” tab and select the class to see all students that have enrolled. You can also get student enrollment information by selecting “View Enrollments” from the drop down menu to the right of the schedule under the “Schedules” tab. This information can be exported to Excel under the Schedules tab.
A. Yes. Students will receive an email with the course details when they enroll and withdraw from a course. ECC also sends reminder emails as well as email notifications when a class is cancelled.
A. Yes, when you create your class, check the box next to the field marked “Private”. When you click on save, you will be shown the direct link to the class. You can also find the link by selecting “Share Class” from the schedule’s drop down menu. You can then copy the link and share it with your students. This link will only show your class schedule on the course details page. All other schedules will be hidden. A key icon will show up next to your schedule to indicate that the class is private.
A. You can find the link to your class by selecting “Share Class” from the schedule’s drop down menu. You can then copy the link and share it with your students. This link will only show your class schedule on the course details page. All other schedules will be hidden.
A. Yes, it does. ECC gives you access at any time to view which students have enrolled and manage those who cancel or do not show up on the day of your class. You can mark a student as “Attended” for instructor led classes. Attendance for virtual instructor led classes are pulled automatically from GoToTraining or GoToWebinar. Click on the “X” at the right to withdraw a student before the first day of class. Clicking the “X” will remove the student from the list altogether and you will not be able to mark them as “Not Attended”. The student will receive an email indicating that they have been withdrawn from the class. The enrollment list can also be exported using the “Export to CSV” button at the top. This is all done by the Training Manager in the “Admin Dashboard”. You must have Training Manager or Advanced Training Manager permission to schedule and manage classes.
A. Yes, but you must have Training Manager permission to access Instructor-led course materials. Instructors are also able to access to course materials as well as class-specific materials only for classes they have been listed as the instructor. For more details, click here.
A. Yes, but you must have been scheduled for that class by a Training Manager or Advanced Training Manager. Materials can be accessed from the Instructor’s Dashboard screen.
A. Yes. When you create a class, enter the number of maximum enrollments requested in the "Max Class Enrollments" field. Do not leave this field blank if you want to restrict the amount of enrollments for the class. Additional details can be found here.
A. Using the “Admin Dashboard”, go to the “Schedules” tab to select the class. Click on drop down menu and select “View Enrollments”. You can mark students as “Attended” here. Click here for detailed instructions on how to withdraw a student from a class.
A. Yes, only approved classes can be canceled as long as there are over 24 hours before the class’ start time. To cancel a class, find your class in the Schedules tab and select “Cancel Schedule” from the drop down menu. All students will be withdrawn automatically so make sure there are no enrollments listed before cancelling. Allow a few minutes for the schedule to be removed from the course details page. An email will be sent to the students informing them that the class has been cancelled.
A. To post the recording, please submit your request here and include the recording, schedule ID and course code.
A. Yes, but you must already have a GoToTraining account. For details on how to schedule a class with GoToTraining, click here.
A. Yes. For details, click here.
A. GoToWebinar uses EnablementTraining@citrix.com as its email default. In order to have students email you directly, every time you create a class using GoToWebinar, go into your GoToWebinar account and update the “Reply To:” address. You can also modify other settings from your GoToWebinar account.
A. For on demand courses, you can launch your lab from your Dashboard once you have enrolled in the course.
For Instructor-led courses, the lab link will appear in your Dashboard the first day of class.
A. Once you are enrolled in a class, your class materials and login information will be located under the Dashboard tab found at the top of the page.
A. ECC is a training and scheduling platform (website) that allows access to free enablement Instructor Led Training (ILT) classes and on-demand courses for internal employees and partners.
A. All internal employees in technical and sales roles as well as Partner Sales and SE teams that sell Citrix solutions have access to ECC. Customers cannot access the site and are encouraged to visit Training.citrix.com for Citrix Education courses.
A. Your account is not a “named”partner account associated with a Citrix partner company. You would need to contact Customer Service to update your account.
A. To have course content uploaded to ECC, please enter the course details in this form. Your request will then be evaluated. If the course does not contain sensitive internal only information, your request will usually be granted.
A. Review the video best practices guide here before recording your video. Please note that not all training content is suitable for video format.
A. Features include:
- Access to on-demand eLearning courses and resources
- Registration for Instructor-led courses
- Ability to download student resources, such as PowerPoints, lab guides, etc.
- Access to hands-on labs
A. Yes. Many courses have a self-paced lab associated with them. For on demand courses, click the Labs tab to access the labs. Labs can also be found listed within the modules. For Instructor-led courses, the lab link will be available to you on the first day of class.
A. Under the Library tab, click on the Hands on Labs checkbox in the search bar for a list of courses that have labs.
A. Partners will have access to technical and sales content designated to help them effectively sell Citrix Solutions. If there is a course that you want Partners to be able to access, submit a help ticket and your request will be evaluated. If the course does not contain sensitive internal only information, your request will usually be granted. You can submit a Help ticket under General Support under Help.
A. You will need a Citrix account that was created from citrix.com. For Partners, the account must be associated to your organization.
A. No, all content on the ECC platform is free of charge. Content on ECC is designed to keep your technical and sales skills up-to-date. Classes are not used for official Citrix Certifications. See Training.citrix.com for courses geared towards certification.
A. No. Anyone seeking certification will be encouraged to take the courses on Training.citrix.com.
A. Courses of this type will be made available for a fee on Training.citrix.com. Courses that are designed to enhance pre-sales skills such as POC deployment, selling and positioning, etc. are available for free on ECC.
A. No, ECC is designed to provide internal employees access to sales and technical training on a variety of different products, levels, and content types. Partners can also access the site for training courses that will help them enhance the skills needed to carry out pre-sales sales and technical functions. TCC will remain the platform for Citrix Education post-sales classes for both Citrix "named" partner and end user customers. Information about certification and other paid courseware offerings is located on training.citrix.com.
A. No, ECC and TCC and not integrated in any way. The only thing they do share is that they both make use of the CitrixID authentication mechanism. This means that in order to log in to either ECC or TCC, simply use your usual Citrix account credentials.
A. ECC is used by all Sales and Services team members for all Citrix product and sales training. For the difference between the two sites, click here.
A. Under the Library tab, there is a visual indicator at the top right of each course listing that shows your status. Hover over the indicator for the appropriate status. You can also find the status of all the courses you have taken or enrolled in under the Dashboard tab.
A. Select “Dashboard” at the top of the page to see a list of all the classes (ILT and on-demand classes) that you have taken. You can download the course content and re-launch eLearning courses from the “Dashboard”. Courses in the “Dashboard” cannot be removed and will remain indefinitely.
A. For a video module, you will need to watch the entire video to get credit for the course. Fast forwarding or switching devices could jeopardize your completion status. If you exit the video prematurely, your completion status is reset. E-learning modules are set to mark as complete once you have satisfied the predefined criteria. To avoid being left “in–progress” please be sure to view all the slides in the module and the survey, if applicable. Exiting modules prior to completion can affect your status.
A. For a better browser experience, make sure that pop-up blockers are disabled on your browser.
A. ECC is mobile-friendly. Course details pages and user dashboards can be easily viewed on many devices.
A. Select “Help” at the top of the home page, and submit a support request.
A. Select “Help” at the top of the home page, and submit a support request.