Class Scheduling

Q. How can a person be granted access to open class schedules for registration on ECC?

A. All Instructors and/or Training Managers need the appropriate permission on ECC, to open classes for enrollment by students. To request the Training Manager class scheduling permission, click here and complete the web form. Once approved, you will see an option named “Admin Dashboard” under the Profile icon in the top right hand corner of the Home page.

Q. If there are multiple people in my team/company that deliver training, can I see all the training schedules?

A. Yes, you need to request Advanced Training Manager permission. To request the Advanced Training Manager class scheduling permission, click here and complete the web form. Once approved, you will see an option named “Admin Dashboard” under the Profile icon in the top right hand corner of the Home page.

Q. Does everyone in my company need permission to open class schedules?

A. Yes. Everyone would need the Training Manager permission to add classes to the schedule. Follow the steps in the questions above to request permission.

Q. How do I open a class for registration?

A. To open a class for registration, you must first request the class scheduling permission. Follow the steps in the questions above. Once permission has been granted and you can access the “Admin Dashboard”. You can follow step-by-step instructions on how to schedule a class here.

Q. How can I deliver an instructor-led class (ILT) using ECC?

A. For information on how to deliver an instructor-led class (ILT) in ECC, click here.

Q. How do I book student lab servers for my instructor-led class?

A. For information on how to book lab servers directly in ECC, click here.

Q. How I enroll in an instructor-led class in ECC?

A. While reviewing the ECC website Library, you can click on the “Enroll” button from the Course Details page for the class you wish to attend. You will receive an email confirming you are enrolled in that class.

Q. Can I download a calendar invite for an instructor-led class that I enrolled in?

A. Yes, a calendar modal will appear once you enroll in the class. Select the calendar option you prefer and download and save the .ics file into your calendar. You can always find an “Add to calendar” link next to the “Withdraw” button on the Course Details page for any class in which you are enrolled. You will also find it located in the drop-down menu on your Dashboard for the class under the Enrolled tab. If you withdraw from the class, the “Add to Calendar” link will disappear. Please note: any updates or changes to the class schedule will not be reflected in previously downloaded calendar invites and will need to be downloaded again to reflect the changes. You can follow step-by-step instructions on how to schedule a class here.

Q. I am having trouble downloading the calendar invite. What should I do?

A. Make sure you are logged in to your email client (Yahoo, Outlook, etc.) before downloading the calendar invite.

Q. As a Training Manager, can I download a calendar invite for the class I scheduled?

A. Yes. Look up the schedule under the Schedules tab. You can find an “Add to Calendar” link in the drop down menu next to the class schedule.

Q. What will I find in my Dashboard section?

A. A list of all the courses you have Enrolled in, In Progress and Completed. All Resources for instructor-led classes you have enrolled in will be live in your Dashboard starting the first day of each class. On-demand classes that you previously launched can be re-launched from the Dashboard as well.

Q. Does ECC capture who enrolls in the classes delivered?

A. Yes. To see a list of all the students that enrolled in a class, in the Admin Dashboard, select the “Enrollments” tab and select the class to see all students that have enrolled. You can also get student enrollment information by selecting “View Enrollments” from the drop down menu to the right of the schedule under the “Schedules” tab. This information can be exported to Excel under the Schedules tab.

Q. Does ECC send emails when students enroll or withdraw?

A. Yes. Students will receive an email with the course details when they enroll and withdraw from a course. ECC also sends reminder emails as well as email notifications when a class is cancelled.

Q. Can I make my class private?

A. Yes, when you create your class, check the box next to the field marked “Private”. When you click on save, you will be shown the direct link to the class. You can also find the link by selecting “Share Class” from the schedule’s drop down menu. You can then copy the link and share it with your students. This link will only show your class schedule on the course details page. All other schedules will be hidden. A key icon will show up next to your schedule to indicate that the class is private.

Q. How can I share a direct link to my class?

A. You can find the link to your class by selecting “Share Class” from the schedule’s drop down menu. You can then copy the link and share it with your students. This link will only show your class schedule on the course details page. All other schedules will be hidden.

Q. Does ECC allow us to manage registrations, view who has enrolled for a class and remove any that cancel or don’t show up?

A. Yes, it does. ECC gives you access at any time to view which students have enrolled and manage those who cancel or do not show up on the day of your class. You can mark a student as “Attended” for instructor led classes. Attendance for virtual instructor led classes are pulled automatically from GoToTraining or GoToWebinar. Click on the “X” at the right to withdraw a student before the first day of class. Clicking the “X” will remove the student from the list altogether and you will not be able to mark them as “Not Attended”. The student will receive an email indicating that they have been withdrawn from the class. The enrollment list can also be exported using the “Export to CSV” button at the top. This is all done by the Training Manager in the “Admin Dashboard”. You must have Training Manager or Advanced Training Manager permission to schedule and manage classes.

Q. Does ECC allow access course materials that have been uploaded to Instructor-led courses?

A. Yes, but you must have Training Manager permission to access Instructor-led course materials. Instructors are also able to access to course materials as well as class-specific materials only for classes they have been listed as the instructor. For more details, click here.

Q. Does ECC allow an instructor to access course materials that have been uploaded to Instructor-led courses?

A. Yes, but you must have been scheduled for that class by a Training Manager or Advanced Training Manager. Materials can be accessed from the Instructor’s Dashboard screen.

Q. Can I set a maximum limit on student enrollments?

A. Yes. When you create a class, enter the number of maximum enrollments requested in the "Max Class Enrollments" field. Do not leave this field blank if you want to restrict the amount of enrollments for the class. Additional details can be found here.

Q. A person has enrolled in a class, but hasn’t shown up. How do we indicate that they haven’t attended the class?

A. Using the “Admin Dashboard”, go to the “Schedules” tab to select the class. Click on drop down menu and select “View Enrollments”. You can mark students as “Attended” here. Click here for detailed instructions on how to withdraw a student from a class.

Q. Is it possible to cancel a class once it is scheduled?

A. Yes, only approved classes can be canceled as long as there are over 24 hours before the class’ start time. To cancel a class, find your class in the Schedules tab and select “Cancel Schedule” from the drop down menu. All students will be withdrawn automatically so make sure there are no enrollments listed before cancelling. Allow a few minutes for the schedule to be removed from the course details page. An email will be sent to the students informing them that the class has been cancelled.

Q. Does ECC integrate with GoToTraining?

A. Yes, but you must already have a GoToTraining account. For details on how to schedule a class with GoToTraining, click here.

Q. Dose ECC integrate with GoToWebinar?

A. Yes, but you must already have a GoToWebinar account. For details on how to schedule a class with GoToWebinar, click here. Additional GoToWebinar details can be found here.

Q. Are there any limitations about GoToTraining or GoToWebinar that I should be aware of?

A. Yes. For details, click here.

Q. GoToWebinar attendees have mentioned they sent me an email but I did not receive it.

A. GoToWebinar uses EnablementTraining@citrix.com as its email default. In order to have students email you directly, every time you create a class using GoToWebinar, go into your GoToWebinar account and update the “Reply To:” address. You can also modify other settings from your GoToWebinar account.

Q. Where do I launch my lab?

A. For on demand courses, you can launch your lab from your Dashboard once you have enrolled in the course.

For Instructor-led courses, the lab link will appear in your Dashboard the first day of class.

Q. Where do I find class materials on the first day of class?

A. Once you are enrolled in a class, your class materials and login information will be located under the Dashboard tab found at the top of the page.