My Training - Learning Based on your Role
Q. How does ECC recommend courses for my role?
A. When you log into ECC, you will be prompted to answer a few short questions so that we can customize the ideal courses for your role. You will then be re-directed to a new screen that shows your personalized list of recommended courses. This screen will become your new landing page when you go to the site.
Q. Can I change my role settings?
A. Yes. You can change your role settings under the Profile icon at the top.
Q. Can I access courses that are not set to my role?
A. Yes. The library lists all courses for all roles and can always be accessed by selecting the “Library” tab at the top.
Q. How do I view more courses?
A. Click on the “Library” tab at the top to search for additional courses. To return to your recommended courses, click on the “My Training” tab at the top
Class Scheduling
Q. How can a person be granted access to open class schedules for registration on ECC?
A. All Instructors and/or Training Managers need the appropriate permission on ECC, to open classes for enrollment by students. To request the Training Manager class scheduling permission, click here and complete the web form. Once approved, you will see an option named “Admin Dashboard” under the Profile icon in the top right hand corner of the Home page.
Q. If there are multiple people in my team/company that deliver training, can I see all the training schedules?
A. Yes, you need to request Advanced Training Manager permission. To request the Advanced Training Manager class scheduling permission, click here and complete the web form. Once approved, you will see an option named “Admin Dashboard” under the Profile icon in the top right hand corner of the Home page.
Q. Does everyone in my company need permission to open class schedules?
A. Yes. Everyone would need the Training Manager permission to add classes to the schedule. Follow the steps in the questions above to request permission.
Q. How do I open a class for registration?
A. To open a class for registration, you must first request the class scheduling permission. Follow the steps in the questions above. Once permission has been granted and you can access the “Admin Dashboard”. You can follow step-by-step instructions on how to schedule a class here.
Q. How can I deliver an instructor-led class (ILT) using ECC?
A. For information on how to deliver an instructor-led class (ILT) in ECC, click here.
Q. How do I book student lab servers for my instructor-led class?
A. For information on how to book lab servers directly in ECC, click here.
Q. How I enroll in an instructor-led class in ECC?
A. While reviewing the ECC website Library, you can click on the “Enroll” button from the Course Details page for the class you wish to attend. You will receive an email confirming you are enrolled in that class.
Q. Can I download a calendar invite for an instructor-led class that I enrolled in?
A. Yes, a calendar modal will appear once you enroll in the class. Select the calendar option you prefer and download and save the .ics file into your calendar. You can always find an “Add to calendar” link next to the “Withdraw” button on the Course Details page for any class in which you are enrolled. You will also find it located in the drop-down menu on your Dashboard for the class under the Enrolled tab. If you withdraw from the class, the “Add to Calendar” link will disappear. Please note: any updates or changes to the class schedule will not be reflected in previously downloaded calendar invites and will need to be downloaded again to reflect the changes. You can follow step-by-step instructions on how to schedule a class here.
Q. I am having trouble downloading the calendar invite. What should I do?
A. Make sure you are logged in to your email client (Yahoo, Outlook, etc.) before downloading the calendar invite.
Q. As a Training Manager, can I download a calendar invite for the class I scheduled?
A. Yes. Look up the schedule under the Schedules tab. You can find an “Add to Calendar” link in the drop down menu next to the class schedule.
Q. What will I find in my Dashboard section?
A. A list of all the courses you have Enrolled in, In Progress and Completed. All Resources for instructor-led classes you have enrolled in will be live in your Dashboard starting the first day of each class. On-demand classes that you previously launched can be re-launched from the Dashboard as well.
Q. Does ECC capture who enrolls in the classes delivered?
A. Yes. To see a list of all the students that enrolled in a class, in the Admin Dashboard, select the “Enrollments” tab and select the class to see all students that have enrolled. You can also get student enrollment information by selecting “View Enrollments” from the drop down menu to the right of the schedule under the “Schedules” tab. This information can be exported to Excel under the Schedules tab.
Q. Does ECC send emails when students enroll or withdraw?
A. Yes. Students will receive an email with the course details when they enroll and withdraw from a course. ECC also sends reminder emails as well as email notifications when a class is cancelled.
Q. Can I make my class private?
A. Yes, when you create your class, check the box next to the field marked “Private”. When you click on save, you will be shown the direct link to the class. You can also find the link by selecting “Share Class” from the schedule’s drop down menu. You can then copy the link and share it with your students. This link will only show your class schedule on the course details page. All other schedules will be hidden. A key icon will show up next to your schedule to indicate that the class is private.
Q. How can I share a direct link to my class?
A. You can find the link to your class by selecting “Share Class” from the schedule’s drop down menu. You can then copy the link and share it with your students. This link will only show your class schedule on the course details page. All other schedules will be hidden.
Q. Does ECC allow us to manage registrations, view who has enrolled for a class and remove any that cancel or don’t show up?
A. Yes, it does. ECC gives you access at any time to view which students have enrolled and manage those who cancel or do not show up on the day of your class. You can mark a student as “Attended” for instructor led classes. Attendance for virtual instructor led classes are pulled automatically from GoToTraining or GoToWebinar. Click on the “X” at the right to withdraw a student before the first day of class. Clicking the “X” will remove the student from the list altogether and you will not be able to mark them as “Not Attended”. The student will receive an email indicating that they have been withdrawn from the class. The enrollment list can also be exported using the “Export to CSV” button at the top. This is all done by the Training Manager in the “Admin Dashboard”. You must have Training Manager or Advanced Training Manager permission to schedule and manage classes.
Q. Does ECC allow access course materials that have been uploaded to Instructor-led courses?
A. Yes, but you must have Training Manager permission to access Instructor-led course materials. Instructors are also able to access to course materials as well as class-specific materials only for classes they have been listed as the instructor. For more details, click here.
Q. Does ECC allow an instructor to access course materials that have been uploaded to Instructor-led courses?
A. Yes, but you must have been scheduled for that class by a Training Manager or Advanced Training Manager. Materials can be accessed from the Instructor’s Dashboard screen.
Q. Can I set a maximum limit on student enrollments?
A. Yes. When you create a class, enter the number of maximum enrollments requested in the "Max Class Enrollments" field. Do not leave this field blank if you want to restrict the amount of enrollments for the class. Additional details can be found here.
Q. A person has enrolled in a class, but hasn’t shown up. How do we indicate that they haven’t attended the class?
A. Using the “Admin Dashboard”, go to the “Schedules” tab to select the class. Click on drop down menu and select “View Enrollments”. You can mark students as “Attended” here. Click here for detailed instructions on how to withdraw a student from a class.
Q. Is it possible to cancel a class once it is scheduled?
A. Yes, only approved classes can be canceled as long as there are over 24 hours before the class’ start time. To cancel a class, find your class in the Schedules tab and select “Cancel Schedule” from the drop down menu. All students will be withdrawn automatically so make sure there are no enrollments listed before cancelling. Allow a few minutes for the schedule to be removed from the course details page. An email will be sent to the students informing them that the class has been cancelled.
Q. Does ECC integrate with GoToTraining?
A. Yes, but you must already have a GoToTraining account. For details on how to schedule a class with GoToTraining, click here.
Q. Dose ECC integrate with GoToWebinar?
A. Yes, but you must already have a GoToWebinar account. For details on how to schedule a class with GoToWebinar, click here. Additional GoToWebinar details can be found here.
Q. Are there any limitations about GoToTraining or GoToWebinar that I should be aware of?
A. Yes. For details, click here.
Q. GoToWebinar attendees have mentioned they sent me an email but I did not receive it.
A. GoToWebinar uses EnablementTraining@citrix.com as its email default. In order to have students email you directly, every time you create a class using GoToWebinar, go into your GoToWebinar account and update the “Reply To:” address. You can also modify other settings from your GoToWebinar account.
Q. Where do I launch my lab?
A. For on demand courses, you can launch your lab from your Dashboard once you have enrolled in the course.
For Instructor-led courses, the lab link will appear in your Dashboard the first day of class.
Q. Where do I find class materials on the first day of class?
A. Once you are enrolled in a class, your class materials and login information will be located under the Dashboard tab found at the top of the page.
General Questions
Q. What is Enablement.Citrix.Com (ECC)?
A. ECC is a training and scheduling platform (website) that allows access to free enablement Instructor Led Training (ILT) classes and on-demand courses for internal employees and partners.
Q. Who is the primary target audience?
A. All internal employees in technical and sales roles as well as Partner Sales and SE teams that sell Citrix solutions have access to ECC. Customers cannot access the site and are encouraged to visit Training.citrix.com for Citrix Education courses.
Q. Why do I have restricted access when I log into ECC?
A. Your account is not a “named”partner account associated with a Citrix partner company. You would need to contact Customer Service to update your account.
Q. How can I have course content that I have created published on ECC?
A. To have course content uploaded to ECC, please enter the course details in this form. Your request will then be evaluated. If the course does not contain sensitive internal only information, your request will usually be granted.
Q. What are the video specifications for videos that are submitted to be published on ECC?
A. Review the video best practices guide here before recording your video. Please note that not all training content is suitable for video format.
Q. What features does the website have?
A. Features include:
- Access to on-demand eLearning courses and resources
- Registration for Instructor-led courses
- Ability to download student resources, such as PowerPoints, lab guides, etc.
- Access to hands-on labs
Q. Can you access on demand labs from ECC?
A. Yes. Many courses have a self-paced lab associated with them. For on demand courses, click the Labs tab to access the labs. Labs can also be found listed within the modules. For Instructor-led courses, the lab link will be available to you on the first day of class.
Q. How can I find courses that have labs?
A. Under the Library tab, click on the Hands on Labs checkbox in the search bar for a list of courses that have labs.
Q. Will partners have access to “all” the content?
A. Partners will have access to technical and sales content designated to help them effectively sell Citrix Solutions. If there is a course that you want Partners to be able to access, submit a help ticket and your request will be evaluated. If the course does not contain sensitive internal only information, your request will usually be granted. You can submit a Help ticket under General Support under Help.
Q. What kind of account do I need to log into ECC?
A. You will need a Citrix account that was created from citrix.com. For Partners, the account must be associated to your organization.
Q. Is there a cost to take courses on ECC?
A. No, all content on the ECC platform is free of charge. Content on ECC is designed to keep your technical and sales skills up-to-date. Classes are not used for official Citrix Certifications. See Training.citrix.com for courses geared towards certification.
Q. Will the training in ECC be tied to Citrix Certifications?
A. No. Anyone seeking certification will be encouraged to take the courses on Training.citrix.com.
Q. Where would a Partner go to find courses on post sales skills such as designing, implementation, and administration?
A. Courses of this type will be made available for a fee on Training.citrix.com. Courses that are designed to enhance pre-sales skills such as POC deployment, selling and positioning, etc. are available for free on ECC.
Q. Does ECC replace TCC (Training.Citrix.Com)?
A. No, ECC is designed to provide internal employees access to sales and technical training on a variety of different products, levels, and content types. Partners can also access the site for training courses that will help them enhance the skills needed to carry out pre-sales sales and technical functions. TCC will remain the platform for Citrix Education post-sales classes for both Citrix "named" partner and end user customers. Information about certification and other paid courseware offerings is located on training.citrix.com.
Q. Is ECC integrated with TCC in any way?
A. No, ECC and TCC and not integrated in any way. The only thing they do share is that they both make use of the CitrixID authentication mechanism. This means that in order to log in to either ECC or TCC, simply use your usual Citrix account credentials.
Q. When do I use the Citrix Learning Center and when do I use ECC for training?
A. ECC is used by all Sales and Services team members for all Citrix product and sales training. For the difference between the two sites, click here.
Q. How can I tell if I am enrolled in a course?
A. Under the Library tab, there is a visual indicator at the top right of each course listing that shows your status. Hover over the indicator for the appropriate status. You can also find the status of all the courses you have taken or enrolled in under the Dashboard tab.
Q. Where can I go to see a list of all the classes I have taken?
A. Select “Dashboard” at the top of the page to see a list of all the classes (ILT and on-demand classes) that you have taken. You can download the course content and re-launch eLearning courses from the “Dashboard”. Courses in the “Dashboard” cannot be removed and will remain indefinitely.
Q. I completed a course, but why is it still showing as “In Progress”?
A. For a video module, you will need to watch the entire video to get credit for the course. Fast forwarding or switching devices could jeopardize your completion status. If you exit the video prematurely, your completion status is reset. E-learning modules are set to mark as complete once you have satisfied the predefined criteria. To avoid being left “in–progress” please be sure to view all the slides in the module and the survey, if applicable. Exiting modules prior to completion can affect your status.
Q. I seem to be having browser problems accessing ECC. What can I do?
A. For a better browser experience, make sure that pop-up blockers are disabled on your browser.
Q. Can I use my mobile devices to access ECC?
A. ECC is mobile-friendly. Course details pages and user dashboards can be easily viewed on many devices.
Q. I need help! How can I get help if I run into issues with ECC?
A. Select “Help” at the top of the home page, and submit a support request.
Q. How can I get help with my lab?
A. Select “Help” at the top of the home page, and submit a support request.