Recommended Learning Based on your Role


Q. How does ECC recommend courses for my role?

A. When you log into ECC, you will be prompted to answer a few short questions so that we can customize the ideal courses for your role. You will then be re-directed to a new screen that shows your personalized list of recommended courses. This screen will become your new landing page when you go to the site.


Q. Can I change my role settings?

A. Yes. You can change your role settings under the Profile icon at the top.


Q. Can I access courses that are not set to my role?

A. Yes. The library lists all courses for all roles can always be accessed by selecting the “Library” tab at the top.


Q. How do I narrow the list of recommended courses?

A. You can use the filters and/or the search bar to reduce the list of recommended courses. Please note: This does not search the entire library, only the recommended courses. Click on the “Library” tab at the top to search for the additional courses. To return to your recommended courses, click on the “Recommended Learning” tab at the top.


Class Scheduling


 
Watch video tutorial on how to schedule courses and labs.

Q. How can a person be granted access to open class schedules for registration on ECC?

A. All Instructors and/or Training Managers need the appropriate permission on ECC, to open classes for enrollment by students. To request the Training Manager class scheduling permission, click here and complete the web form. Once approved, you will see an option named “Admin Dashboard” under the Profile icon in the top right hand corner of the Home page.


Q. If there are multiple people in my team/company that deliver training, can I see all the training schedules?

A. No, not at this time. You can only view trainings you have scheduled.


Q. Does everyone in my company need permission to open class schedules?

A. Yes. Everyone would need the Training Manager permission to add classes to the schedule. Follow the steps in the questions above to request permission.


Q. How do I open a class for registration?

A. To open a class for registration, you must first request the class scheduling permission. Follow the steps in the questions above. Once permission has been granted and you can access the “Admin Dashboard”. You can follow step-by-step instructions on how to schedule a class here.


Q. How do I book student lab servers for my instructor-led class?

A. For information on how to book lab servers directly in ECC, click here.


Q. How does a student enroll (register) in an instructor-led class in ECC?

A. While reviewing the ECC website Library, you can click on the “Enroll” button from the Course Details page for the class you wish to attend.


Q. Can I download a calendar invite for an instructor-led class that I enrolled in?

A. Yes, a calendar modal will appear once you enroll in the class. Select the calendar option you prefer and download and save the .ics file into your calendar. You can always find an “Add to calendar” link next to the “Withdraw” button on the Course Details page for any class in which you are enrolled. You will also find it located in the drop-down menu on your Dashboard for the class under the Enrolled tab. If you withdraw from the class, the “Add to Calendar” link will disappear. Please note: any updates or changes to the class schedule will not be reflected in previously downloaded calendar invites and will need to be downloaded again to reflect the changes. You can follow step-by-step instructions on how to schedule a class here.


Q. I am having trouble downloading the calendar invite. What should I do?

A. Make sure you are logged in to your email client (Yahoo, Outlook, etc.) before downloading the calendar invite.


Q. As a Training Manager, can I download a calendar invite for the class I scheduled?

A. Yes. Look up the schedule under the Schedules tab. You can find an “Add to Calendar” link in the drop down menu next to the class schedule.


Q. What will I find in my Dashboard section?

A. In the previous version of ECC, this section was called iLearn. All Resources for instructor-led classes you have enrolled in will be live in your Dashboard starting the first day of each class. On-demand classes that you previously launched can be re-launched from the Dashboard as well.


Q. Does ECC capture who attends the classes delivered?

A. Yes. To see a list of all the students that enrolled in a class, in the Admin Dashboard, select the “Enrollments” tab and select the class to see all students that have enrolled. You can also get student enrollment information by selecting “View Enrollments” from the drop down menu to the right of the schedule under the “Schedules” tab. This information can be exported to Excel under the Schedules tab.


Q. Does ECC send emails when students enroll or unenroll?

A. No, not at this time. See Release Notes here for features that are coming soon.


Q. Can I make my class private?

A. Yes, when you create your class, check the box next to the field marked “Private”. When you click on save, you will be shown the direct link to the class. You can also find the link by selecting “Share Class” from the schedule’s drop down menu. You can then copy the link and share it with your students. This link will only show your class schedule on the course details page. All other schedules will be hidden. A key will show up next to your schedule to indicate that the class is private.


Q. How can I share a direct link to my class?

A. You can find the link to your class by selecting “Share Class” from the schedule’s drop down menu. You can then copy the link and share it with your students. This link will only show your class schedule on the course details page. All other schedules will be hidden.


Q. Does ECC allow us to manage registrations, view who has enrolled for a class and remove any that cancel or don’t show up?

A. Yes, it does. ECC gives you access at any time to view which students have enrolled (registered) and manage those who cancel or do not show up on the day of your class. This is all done by the Training Manager in the “Admin Dashboard”. You must have Training Manager permission to schedule and manage classes.


Q. Does ECC allow us to access course materials that have been uploaded to Instructor-led courses?

A. Yes, but you must have Training Manager permission to access Instructor-led course materials. For more details, click here.


Q. Can I set a maximum limit on student enrollments?

A. Yes. When you create a class, enter the number of maximum enrollments requested in the "Max Class Enrollments" field. Do not leave this field blank if you want to restrict the amount of enrollments for the class. Please note: GoToTraining has a maximum limit of 200 and GoToWebinar has a maximum limit of 10,000. Additional details can be found here.


Q. A person has enrolled in a class, but hasn’t shown up. How do we indicate that they haven’t attended the class?

A. Using the “Admin Dashboard”, go to the “Schedules” tab to select the class. Click on drop down menu and select “View Enrollments”. You should see all of the students that enrolled in the class. Click on the “X” on the right to remove any students that did not attend. This should allow you to leave only the students that did attend the class. Click here for detailed instructions on how to unenroll a student from a class.


Q. Do our classes have to be exactly the same length in time as listed on ECC? If we want to run a class slightly shorter or longer, can we do that?

A. Although we have given guidance on class duration, we understand that you may wish to slightly shorten or lengthen a class. When scheduling a class you are able to set the start and end time to suit your class duration.


Q. Is it possible to cancel a class once it is scheduled?

A. Yes, only approved classes can be canceled as long as there are over 24 hours before the class’ start time. To cancel a class, find your class in the Schedules tab and select “Cancel Schedule” from the drop down menu. All students will be unenrolled automatically so make sure there are no enrollments listed before cancelling. Allow a few minutes for the schedule to be removed from the course details page.


Q. Does ECC integrate with GoToTraining?

A. Yes, but you must already have a GoToTraining account. For details on how to schedule a class with GoToTraining, click here.


Q. Dose ECC integrate with GoToWebinar?

A. Yes, but you must already have a GoToWebinar account. For details on how to schedule a class with GoToWebinar, click here. Additional GoToWebinar details can be found here.


Q. Are there any limitations about GoToTraining or GoToWebinar that I should be aware of?

A. Yes. For details, click here.


Q. Where do I launch my lab?

A. For on demand courses, you can launch your lab from your Dashboard once you have enrolled in the course.

For Instructor-led courses, the lab link will appear in your Dashboard the first day of class.


Q. Where do I find class materials on the first day of class?

A. Once you are enrolled in a class, your class materials and login information will be located under the Dashboard tab found at the top of the page.


Q. GoToWebinar attendees have mentioned they sent me an email but I did not receive it.

A. GoToWebinar uses EnablementTraining@citrix.com as its email default. In order to have students email you directly, every time you create a class using GoToWebinar, go into your GoToWebinar account and update the “Reply To:” address. You can also modify other settings from your GoToWebinar account.


General Questions


Q. What is Enablement.Citrix.Com (ECC)?

A. ECC is a training and scheduling platform (website) that allows access to free enablement Instructor Led Training (ILT) classes and on-demand courses for internal employees and partners.


Q. Who will be the primary target audience?

A. All internal employees in technical and sales roles as well as Partner Sales and SE teams that sell Citrix solutions have access to ECC. Customers cannot access the site and are encouraged to visit Training.citrix.com for Citrix Education courses.


Q. How can I have course content that I have created published on ECC?

A. To have course content uploaded to ECC, please enter the course details in this form. Your request will then be evaluated. If the course does not contain sensitive internal only information, your request will usually be granted.


Q. What features does the website have?

A. Features include:

- Access to on-demand eLearning courses and resources

- Registration for Instructor-led courses

- Ability to download student resources, such as PowerPoints, lab guides, etc.


Q. Can you access on demand labs from ECC?

A. Yes. Many courses have a self-paced lab associated with them. For on demand courses, click the “Self-paced” lab link. If there is no Self-paced lab link, that means there is no lab available for that particular course. For Instructor-led courses, the lab link will be available to you on the first day of class.


Q. How can I find courses that have labs?

A. Under the Library tab, you can type "HandsOnLabs" in the search bar for a list of courses that have labs.


Q. Will partners have access to “all” the content?

A. Partners will have access to technical and sales content designated to help them effectively sell Citrix Solutions. If there is a course that you want Partners to be able to access, submit a help ticket and your request will be evaluated. If the course does not contain sensitive internal only information, your request will usually be granted. You can submit a Help ticket under General Support under Help.


Q. What kind of account do I need to log into ECC?

A. You will need a Citrix account that was created from citrix.com. For Partners, the account must be associated to your organization.


Q. Is there a cost to take courses on ECC?

A. No, all content on the ECC platform is free of charge. Content on ECC is designed to keep your technical and sales skills up-to-date. Classes are not used for official Citrix Certifications. See Training.citrix.com for courses geared towards certification.


Q. Will the training in ECC be tied to Citrix Certifications?

A. No. Anyone seeking certification will be encouraged to take the courses on Training.citrix.com.


Q. Where would a Partner go to find courses on post sales skills such as designing, implementation, and administration?

A. Courses of this type will be made available for a fee on Training.citrix.com. Courses that are designed to enhance pre-sales skills such as POC deployment, selling and positioning, etc. are available for free on ECC.


Q. Does ECC replace TCC (Training.Citrix.Com)?

A. No, ECC is designed to provide internal employees access to sales and technical training on a variety of different products, levels, and content types. Partners can also access the site for training courses that will help them enhance the skills needed to carry out pre-sales sales and technical functions. TCC will remain the platform for Citrix Education post-sales classes for both Citrix authorized partner and end user customers. Information about certification and other paid courseware offerings is located on training.citrix.com.


Q. Is ECC integrated with TCC in any way?

A. No, ECC and TCC and not integrated in any way. The only thing they do share is that they both make use of the CitrixID authentication mechanism. This means that in order to log in to either ECC or TCC, simply use your usual Citrix account credentials.


Q. How can I tell if I am enrolled in a course?

A. Under the Library tab, there is a visual indicator at the top right of each course listing that shows your status. Hover over the indicator for the appropriate status. You can also find the status of all the courses you have taken or enrolled in under the Dashboard tab.


Q. Where can I go to see a list of all the classes I have taken?

A. Select “Dashboard” at the top of the page to see a list of all the classes (ILT and on-demand classes) that you have taken. You can download the course content and re-launch eLearning courses from the “Dashboard”. Courses in the “Dashboard” cannot be removed and will remain indefinitely.


Q. I seem to be having browser problems accessing ECC. What can I do?

A. For a better browser experience, make sure that pop-up blockers are disabled on your browser.


Q. I need help! How can I get help if I run into issues with ECC?

A. Select “Help” at the top of the home page, and submit a support request.


Q. How can I get help with my lab?

A. Select “Help” at the top of the home page, and submit a support request.